Mobi Sport Elliptical Machine Scandal: Chinese Consumers Outraged Over 'Data Anomalies' Refund Denial
In China, a recent online scandal has surfaced involving the company Mobi Sport and its product, an elliptical machine. The product comes with a unique refund policy that promises a full refund if customers use the machine for 88 days. Recently, a young woman named Xiao Lin purchased the elliptical machine and successfully completed the required exercise regimen within the stipulated time frame. However, upon requesting a refund, she was met with resistance from Mobi Sport, who claimed that there were "data anomalies" in her exercise records and refused to issue a refund.
12 November 2023
This incident has sparked widespread outrage on Chinese social media platform Weibo, with many users expressing their disbelief and frustration at the company's actions. One user from Beijing, named Zhou, shared his own experience of encountering similar issues with Mobi Sport's data anomalies policy. "When we clock in, there is an abnormal notification sent by text message," he said. "However, after registering the data, they become dishonest and refuse to acknowledge your data anomalies. They say that you have abnormal data but why didn't they send a text message before!"
Another user compared this scenario to a CT scan machine and emphasized the importance of honesty in business dealings. "This ellipsoid machine and CT scan machine are nothing alike," they wrote. "The order is generated once it forms a contract; you must fulfill it. The app belongs to you, the terms are yours as well. Afterwards, if you go back on your words, such business is also shaky."
Other users expressed similar sentiments, condemning Mobi Sport's practices and questioning their trustworthiness. "I think it's shaky," wrote one user. "This is just a means of selling products, pure and simple. Honesty and simplicity are always appropriate in any era, don't suffer unnecessary pain."
Meanwhile, others have shared their own experiences with the company, detailing similar situations where they were denied refunds after completing the 88-day exercise regimen. "Retailers should not run away after taking advantage of customers," wrote one user. "With so many victims seen on reviews and on the platform, it's hard to ignore."
The incident has led some users to question whether this is an instance of online fraud or deception. The company's policy of refunding money if a customer logs in for 88 days seems simple enough, but as one user pointed out, it encourages customers to use the machine even during special periods or when injured. "Does this situation belong to online fraud and deception?" they wondered.
In response to these concerns, Mobi Sport has not made any public comments or statements regarding the allegations against them. This has only fueled further suspicion among consumers and prompted many to advise others to be wary of untrustworthy merchants when making online purchases. "Be wary of unscrupulous merchants, trust is a problem," urged one user.
In conclusion, the case of Mobi Sport's elliptical machine refund policy has sparked a heated debate on Chinese social media and raised questions about the company's business practices. As consumers continue to voice their concerns, it remains to be seen how this situation will unfold and whether Mobi Sport will take responsibility for their actions and make amends with affected customers.