Toyota

On October 10, a Toyota dealership in Nanchang, Jiangxi province faced backlash from consumers after its staff allegedly insulted customers who were interested in purchasing a car with full payment. The incident sparked outrage on social media platforms like Weibo, with many netizens calling for a boycott of the dealership and criticizing the salesperson's behavior.

According to Ms. Li, a consumer involved in the incident, she had expressed her intention to buy a car through online reservation on October 1. When she came to the store on October 5 to discuss the purchase, the staff ignored her request for full payment and instead suggested that they take out a loan. This led to an argument between the two parties, with Ms. Li feeling emotionally harmed by the salesperson's behavior.

The Weibo video of Observer News Network showed a complete recording of the altercation, which further inflamed the situation on social media. Many users commented on how unreasonable the sale was, even when the customer paid in full. They pointed out that the staff should have offered to lower the loan commission instead of insulting the customers.

The incident sparked a wave of criticism from netizens towards the Toyota brand, with many expressing disbelief at how the salesperson's language could be so irresponsible and irrational. Some users even mentioned that such behavior would harm not only the dealership's commission but also their overall performance.

On October 10, Nanchang Hengxin Toyota Automotive Sales Service Co., Ltd. released an apology statement regarding the incident. The statement acknowledged that employees had used improper language during negotiations with customers, which led to strong dissatisfaction among consumers. However, it remains unclear what disciplinary actions would be taken against the involved