Woodpecker's Broken Promises: Rectification Efforts Fall Short

The company initially promised to release the progress of rectification every day, but from March 18th, the release of progress became brief and even disappeared. For example, on March 19th, the progress of rectification was not seen all day, and it was not until the morning of March 20th that it was published in the comments section of the old message. This sudden change has raised questions about Woodpecker's commitment to its promised reforms.

Consumers have expressed dissatisfaction with the handling of their complaints, with many reporting that their issues with high fees and unordered repairs have not been resolved. Some consumers have reported that the platform's promise of a full refund was replaced with a voucher, which they feel is not a thorough rectification. The lack of meaningful action has eroded trust in Woodpecker's ability to effectively resolve consumer grievances.

In response to consumer concerns, Woodpecker explained that the delay in publishing the progress of rectification was due to system limitations on Weibo's comment publishing function, which was temporarily restricted due to too many replies. However, this explanation has not effectively alleviated consumer dissatisfaction. The company's initial promise to release detailed progress reports on its rectification efforts, which was evident in the first two days, was not sustained, leading to increased skepticism about its commitment to real change.

The situation has led to a significant challenge for Woodpecker's reputation, with many questioning whether the company is truly dedicated to solving problems and addressing consumer complaints. As the situation develops, it remains to be seen whether Woodpecker's promises will be fulfilled. The company needs to further strengthen the execution of its rectification measures, ensure that all promised rectification content is implemented, and establish a more effective consumer complaint handling mechanism to protect consumers' rights. This involves not just making promises but also following through on them, and creating a system where consumers can trust that their grievances will be heard and addressed. Without these improvements, Woodpecker risks facing continued consumer distrust, legal issues, and potential financial losses.